Cancellation & Refund Policy
Last Updated: September 28, 2026 · Effective Date: September 1, 2026
At AdMagic Agency ("AdMagic"), we operate on transparent milestone deliverables and honest accounting. As a digital creative and development agency, our services involve dedicated senior engineering and design hours. We outline our clear cancellation and refund process below.
1Nature of Professional Agency Services
Our deliverables include custom Shopify 2.0 theme engineering, bespoke Liquid coding, 3D visual modeling, performance ad creative design, and CRO strategy. Because these services require immediate allocation of human resources, cloud infrastructure, and creative production time:
• Completed milestones that have been reviewed and accepted by the client are non-refundable.
• Work that is currently in-progress is evaluated on a prorated basis according to completed deliverable assets.
2Milestone & Project Refund Eligibility
100% Refundable
If cancellation is requested before any code is written or design sprints initiated (minus standard payment gateway transaction fees).
Prorated Balance
You are only charged for the approved milestones or hours worked. Any unutilized advance balance is refunded or credited to your account.
Non-Refundable
Once theme files are deployed to the client's live Shopify store or source visual files handed over and approved, the milestone is final.
3Client Wallet Balance Refunds (ATMS Platform)
For brands operating on monthly performance retainers or prepaid ad spend wallets on the ATMS portal:
- Unutilized Funds: Any unspent wallet balance deposited via UPI or bank transfer can be refunded back to the originating bank account upon contract termination.
- Reconciliation: Before processing the refund, the agency will reconcile pending sales commissions, agreed minimum monthly fixed fees (pro-rated to active days), and approved ad deliverables.
- Zero Penalty: There are no cancellation penalties for withdrawing genuine unutilized prepaid balances.
4Monthly Retainer Cancellation Notice
Clients on ongoing monthly store management or creative retainers may cancel their subscription at any time by providing a 15-day written notice via email to osmgrowthfactory@gmail.com.
Services will continue through the end of the paid billing period, and no renewal charges will be levied thereafter.
5Refund Processing Timeline
Review & Approval
3 to 5 business days to verify milestone progress and reconcile ledger accounts.
Bank / UPI Settlement
Approved refund amounts are credited directly to the original bank account or UPI ID within 5 to 7 working days.
6How to Request a Cancellation or Refund
To submit a cancellation or refund request, please email our billing department with your project/store name, transaction details, and reason for cancellation:
AdMagic Accounts & Billing Desk